Software Support Aggreement
DSX offers a Software Support Service that can be sold to the End User. The term of service is one (1) year. This optional plan allows the dealer to provide Factory Direct Support to their Customer for Software administration questions only. This support is provided on regular business days, Monday through Friday between the hours of 8:00AM to 5:00PM Central Time. For a free quote the dealer must call DSX Sales and be prepared to register the Software. Price is based on the size of the DSX system. Service Support is activated upon receipt of payment and the issuance of a Support Service authentication code.
Virtual Training Academy
DSX Dealer Training is now performed in the safety and convenience of your own office. A DSX-1040 Training Package can Certify up to 2 trainees at one time. A complete Training Package is required. Replacement parts are the responsibility of the DSX Dealer. Training will be offered 2-weeks a month. Training must be started and completed within the published 2-weeks. The PC used for training must have Internet access and be compatible with WinDSX.
DSX will evaluate and test Dealer supplied Readers and Cards for compatibility and availability at no charge. Cards are returned with detailed report on format and DSX Device Type to use. DSX will return items freight prepaid using best way determined by DSX. Expedited shipping will be charged to the Dealer using a Purchase Order provided by Dealer.
DSX can assist with your database needs. Import card holders from other systems, add locations to an existing database, merge databases together, and other custom database work is available. Contact DSX Technical Support for Pricing.
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