Services

DSX Dealer Training – DSX Dealers are trained at the Dallas office at no charge. Classes are five days and cover both software and hardware. Travel, lodging and meals are at the dealer’s expense. Class participants are tested and certified.

Administrative Training – DSX offers a three day Administrative Class in Dallas Texas. The dealer can offer this 3-day class to the end user. There is a charge for this class and it requires that the dealer sponsor the end user by sending one of their employees to the class with the user or endorse the end user class with a written letter. This class covers software only. The class is charged to the dealer and the dealer is responsible for billing the end user. Each day there are specific topics covered with the last 60 minutes reserved for open discussion, special needs and further explanation. The agenda and registration information packet will outline the topics of each day. Please attend all three days or just the days of interest to you. Certificates are only given to those that attend all three days. Cost is the same for 1, 2, or 3 days.

Class Prerequisites – View WinDSX Demo CD or have recent experience with WinDSX software. Note /// This should not be your first exposure to WinDSX or access control in general.

Software Support Service – DSX offers a Software Support Service that can be sold to the End User. The term of service is one (1) year. This optional plan allows the dealer to provide Factory Direct Support to their Customer for Software administration questions only. This support is provided on regular business days, Monday through Friday between the hours of 8:00AM to 5:00PM Central Time. The Support Service allows for one software upgrade per paid Support Service year. For a free quote the dealer or End-User must call DSX Sales and be prepared to register the Software. Price is based on the size of the End-Users WinDSX system. Service Support is activated upon receipt of payment and the issuance of a Support Service authentication code.

Card Evaluation – DSX will evaluate and test Dealer Supplied Readers and Cards for compatibility and availability at no charge. DSX will return items freight prepaid using best way determined by DSX. Expedited shipping will be charged to the Dealer using a Purchase Order provided by Dealer.

Database Manipulation – DSX Can assist with your database needs. Import card holders from other systems, add locations to an existing database, merge databases together, and other custom database work. Call DSX Technical Support to get a quote for your database job.